Your #1 Call Center Staffing Agency

By Allegiance Staffing
October 19, 2021

Finding certified employees for a name middle generally is a tough job. The place is definitely not for everybody. A disorganized, short-tempered worker with poor communication expertise will solely result in errors, fixed escalations, and (worst of all) sad prospects.

But how do you filter out the improper candidates and discover those that can elevate what you are promoting? Fortunately, you do not have to.

At Allegiance Staffing, we have spent the final 20 years refining and perfecting our hiring course of. So whenever you select us as your name middle staffing company, you will solely get the perfect candidates for the job. Here are only a few of the highest {qualifications} we display screen for:

Organizational Skills

A great name middle agent has to know how one can hold order in what can shortly turn into a chaotic surroundings. It’s not unusual for an agent to want to talk with an offended buyer, add notes to their file, lookup data by means of the corporate portal, and hold monitor of the period of time they have been on the decision – all of sudden.

Our hiring course of will detect the prospects with a real capacity to multi-task with out being overwhelmed. As a outcome, you will not have to fret about strolling by means of your name middle and seeing your representatives scrambling frantically for the data your shoppers want.


Your name middle brokers will need to have empathy to your prospects. Customers are determined to have their issues solved, their questions answered, and their voices heard. They’ve doubtless been on maintain earlier than chatting with a consultant. The final thing they want now could be to your agent to sound bored and unsympathetic.

A powerful sense of empathy together with your prospects is commonly the distinction between an escalation and a glowing on-line assessment. Even if the final word reply isnt superb for the client, they will be a lot happier having spoken to somebody who listened and cared about their drawback.

Communication Skills

With all visible cues eliminated, your representatives should talk solely by means of phrases and tone. This might be extraordinarily difficult when, for instance, they should stroll a buyer by means of a technical course of. In addition, poor communication can result in lengthy name instances and offended prospects.

Excellent communication expertise are invaluable to a name middle worker, whether or not they’re explaining a invoice, troubleshooting a problem, or simply ensuring the client has all the data they want. That’s why we vet our candidates completely to make sure you’re solely getting those who can talk successfully.

Knowledge Retention

Your prospects need solutions, and so they need them quick. Your staff have to have the ability to shortly memorize widespread solutions and important details about your organization and its insurance policies to take care of credibility. No one needs to name what you are promoting and ask what they’re fairly positive is a fundamental query solely to listen to an extended silence or an uncertain voice.

It would not matter if it is a consultant’s first day on the job; the very last thing they need to hear is, “Is this your first day?”

In the age of computer systems, it may be straightforward to underestimate the significance of studying data shortly and recalling it at will. Fortunately, our vetting and orientation processes will assist remove candidates who haven’t got this talent and make those that do even stronger.

Grace Under Pressure

Perhaps probably the most important talent a name middle worker will need to have is the power to maintain calm, cool, and picked up. When a buyer is screaming of their ear over one thing that’s positively not their fault, your consultant has to have the ability to stay skilled and courteous always.

Many name facilities endure from excessive turnover due to burnout. Their reps merely could not deal with the stress of fixed buyer interplay.

But how are you speculated to know which staff will ultimately crack beneath stress and which can stay sturdy? Our cautious analysis and applicant interviews have been honed over 20 years to detect even “soft skills” like this.

Let Us Take the Guesswork Out of Staffing

When your name middle companions with Allegiance Staffing, you are not simply doing it as a result of we have staffed different corporations. You’re not even doing it as a result of we have staffed different name facilities. You’re selecting Allegiance as a result of that we’ll give your name middle the person consideration and technique it wants and deserves.

Contact us right now or be taught extra here. We cannot wait to be your name middle staffing company.


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