NSW Telco – Flex of their stride: Whether bushfires or pandemic, NSW Telco Authority used to be neatly ready


Company title = NSW Telco Authority

Industry = Telecoms

No. of workers = 235

“If not, why not?” has been the chant to supply versatile paintings for all roles at NSW Telco Authority (NSWTA), the state company chargeable for the Public Safety Network. This philosophy is one who begins with agree with and figuring out: agree with in how their other people want to paintings in keeping with their wishes and the figuring out that versatile paintings empowers other people and drives workforce productiveness in addition to engagement.

With a extremely allotted team of workers throughout NSW – frequently in far flung or exhausting to get entry to places – who engage day by day with business and executive businesses, NSWTA has a big remit and executes advanced sorts of paintings. As a Statutory Authority throughout the NSW Department of Customer Service, NSWTA helps NSW Government businesses that use operational telecommunications for serious and operational functions. These come with emergency services and products organisations, very important and group carrier suppliers for which using telecommunications is a crucial a part of their paintings.

During the 2019/2020 bushfires NSWTA performed an integral function in enabling emergency coordination of telecommunications infrastructure around the state. During the March 2021 rain and flood occasions, NSWTA coordinated cellular property and fast-tracked Public Safety Network websites below building to improve the emergency reaction. Contingency making plans and being ready for a disaster is obviously a large a part of what they do.

NSW Telco – Flex in their stride: Whether bushfires or pandemic, NSW Telco Authority was well prepared

“Flexible working allows me to live regionally while leading a Sydney-based team. We connect online daily and I travel to Sydney to meet with colleagues and customers in person, as required. I have young children and Telco provides a supportive environment which also includes working flexible hours in support of a work/life balance.” – Kristie Clarke, Director Customer and Stakeholder Services

NSWTA applied common reporting mechanisms to get a transparent image of what number of team of workers had been the usage of versatile paintings, and what form of flex. This has been key, and the company is excited to file that 100% in their other people have a versatile paintings association of a few sort – together with all in their senior management workforce.

When the pandemic and lockdowns started remaining 12 months, the group followed a ‘operating from any other solution to agile operating. Team participants’ laptop apparatus, table chairs and many others had been dropped at houses, and digital ergonomic exams had been finished to make sure all team of workers had the right assets to paintings safely. Additional options had been added to our on-line Work, Health and Safety (WHS) software which allowed team of workers to seize incidents and hazards in real-time remotely. With the shift to on-line, the WHS workforce used era to finish assurance actions by means of digital WHS & Leadership inspections. A brand new digital procedure used to be designed for interviewing, induction and onboarding of latest team of workers with 125 workforce participants employed throughout the height of COVID remaining 12 months.

In 2020 NSW Telco Authority put specific focal point on making sure the wellbeing in their workers as they labored from house and remotely, enforcing tasks like Mental Health First Aid accreditation, do business from home protection exams, and on-line minutiae nights and the city halls.

For many in their workforce participants, far flung operating throughout COVID used to be merely an extension of versatile preparations already in position. However, further assets and improve had been made to be had all the way through the lockdowns, lots of which proceed now together with Mental Health First Aid classes for team of workers to realize the talents to improve their workforce participants.

NSW Telco – Flex in their stride: Whether bushfires or pandemic, NSW Telco Authority was well prepared

“A flexible & remote work offering is not only about empowering your people, but it’s also about business continuity. When your organization embraces new ways of working you can achieve so much more.” – Jane Want, Director Strategy, Risk and Performance

For a company with a small (however rising) workforce, the pandemic and 2019-20 bushfire season didn’t sluggish them down. In truth, during the last 12-18 months, NSWTA key systems and actions endured to realize momentum:

  • In 2020 greater than 50 new websites had been added to the Public Service Network (PSN) throughout NSW. The PSN is a unmarried, built-in radio community offering operational and mission-critical communications for Emergency Services Organizations (ESOs), very important services and products and different executive businesses.
  • The company’s Telecommunications Emergency Management Unit team of workers labored 24/7 for greater than 175 consecutive days supporting ESOs and telecommunications infrastructure all the way through the 2019-20 Black Summer bushfires.
  • Fast-tracked the supply of 24 new or enhanced PSN websites to improve firefighting efforts.
  • Hired 125 new workforce participants in 2020 and could have added any other 100 other people via mid-2021.
  • During the March 2021 climate occasions, NSWTA fast-tracked six new PSN websites to improve NSW SES and Fire and Rescue NSW efforts throughout the emergency reaction.
  • Delivered 13 towers below the Mobile Black Spot Program throughout 2019/20 FY. To date 176 of 201 websites were delivered below each the Commonwealth and NSW funded program
  • Supported over 40 infrastructure, connectivity and cyber safety initiatives and BAU tasks
  • Introduced a brand new Environmental Sustainability Policy
  • Published NSWTA’s first standalone annual file

Importantly, the organisation’s other people tailored neatly to far flung operating and now a hybrid combine of labor:

  • 80%+ wish to be again within the place of job in the future a week
  • 3% wish to be again within the place of job 4 or 5 days a week
  • 63% desire hybrid mixture of house / within the place of job
  • 36% wish to most commonly paintings remotely
  • Staff loved now not having to trip day by day and located that they had extra high quality time with circle of relatives, despite the fact that neglected having head to head interactions with their groups
  • 95% versatile operating pleasure charge. This greater via 8% from 2019. This could also be 29% upper than the field ie 67%. Source: NSW Public Sector Employee Survey 2020.

With such sturdy efficiency and other people effects, many would possibly suppose NSWTA’s versatile paintings method is greater than sufficient. However, the Authority isn’t pausing for breath. It’s this consistent determination to best possible apply techniques of operating that has earned NSW Telco their FlexAble Certification from FlexCareers – some of the highest-scoring organizations in our Certification framework.

Whilst few organizations can absolutely are expecting what demanding situations would possibly lie forward relating to their techniques of labor and other people, we all know that the NSW Telco Authority shall be neatly ready.

The 2021 FlexDocument bridges the space in expectancies between employers and workers. It examines how new hybrid techniques of operating are getting used to allow enlargement out of the adversity confronted throughout the pandemic. Growth, each within the company sense as employers redefine the way forward for paintings within their organisations, and on a person stage as workers reprioritize the other portions in their lives – outside and inside of labor – and the way they wish to develop in my view.

Download the total file here,



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